Client Success, By Design.
We help organizations build the operating systems and strategies that deliver consistently positive client experiences and successful partnerships.
WHAT WE DO
We partner with you to mature your Client Success function. We build a repeatable operating model with aligned workflows, proactive engagement, meaningful visibility into client health, and clear metrics that support retention, expansion, and long-term partnerships.
ENGAGEMENT STRUCTURE
We offer flexible advisory models based on your stage of maturity and urgency. We begin with a clear assessment, identify the priorities, build the operating model, and continue with ongoing advisory to reinforce adoption, accountability, and long-term performance.
fieldhouse SERVICES
Our work is hands-on, structured, and built with your team.
We evaluate the current state, design the tools and operating systems that support consistent client experience, and guide your team through rollout so the work actually sticks.
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The fundamentals of a strong client-success operation:
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Day-to-day workflows that reduce reactivity
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Risk signals, escalation paths, and visibility into client health
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Renewal + expansion frameworks rooted in data, not guesswork
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Playbooks for onboardings, QBRs, recurring touchpoints, and communications
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Dashboards and KPIs that make performance measurable and repeatable
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Operating rhythms that align CS, Product, Ops, and Revenue
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The result: clearer processes, stronger client relationships, and predictable, sustainable growth.
DIAGNOSE
Assess renewal performance, client health, workflows, and risk signals to pinpoint what’s working and where breakdowns are limiting retention, expansion, or clarity.
DESIGN
Co-design the operating model: renewal + expansion frameworks, playbooks, workflows, dashboards, KPIs, and engagement strategies that make the client experience consistent, scalable, and reliably positive.
OPERATIONALIZE
Support rollout, refinement, and leadership enablement to ensure the systems, metrics, and renewal practices take hold. The result is consistent execution, stronger client partnerships, and predictable growth.
OUR WHY
Fieldhouse exists to break the cycle of reactive client management.
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Client Success teams work incredibly hard, often without clear ways of working, shared visibility, or the engagement rhythms they need to support them. Effort gets stretched thin. Leaders are pulled into fire drills. Client experience becomes inconsistent.
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We believe it can be different.
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With clear systems, meaningful metrics, and aligned ways of working, teams can shift from firefighting to confident, proactive partnership.
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The result: clients feel supported, teams feel grounded, and growth becomes sustainable.